Shipping policy

1. Order Processing Time

All orders are processed within 2–3 business days after you received your order confirmation email (excluding weekends and public holidays).

During peak seasons or due to carrier-related delays, processing times may be extended. If significant delays occur, we will notify you by email.

2. Estimated Delivery Time

Dexorar currently only supports shipping to the US region; other regions will need to wait until it opens. And the US estimated delivery time is about:

5–10 business days.

Stock availability and fulfillment location may vary depending on product type and regional demand. Delivery timelines are estimates and are not guaranteed.

If you have any questions regarding product availability or estimated delivery times to your address, please contact us at support@dexorar.com prior to placing your order.

3. Shipping Costs

United States

Free shipping on all machines.

Please contact support@dexorar.com before placing your order to confirm delivery availability to unlisted destinations.

4. Duties & Taxes

Eligible international orders are shipped on a DDP (Delivered Duty Paid) basis. Applicable duties and import taxes are included in the final purchase price.

In the unlikely event that customs authorities or the carrier request additional charges upon delivery, please contact our customer service team before making any payment so we can assist you.

5. Shipping Destinations & Address Restrictions

We currently ship to customers in:

United States

We are unable to ship to:

P.O. Boxes
APO/FPO/BFPO addresses

Please ensure your residential shipping address is entered correctly at checkout.

If you need to modify your shipping address, you must contact us within 24 hours of placing your order. Address changes cannot be guaranteed once the order has been processed or shipped.

6. Carriers & Delivery Responsibility

We ship via major carriers including UPS, USPS, and DHL and others.

All shipments are insured until delivery confirmation.

If you authorize the carrier to leave your package unattended (e.g., at your front door), insurance coverage may no longer apply. In such cases, we cannot be held responsible for loss or theft after delivery confirmation.